My Sunflower Expressions

My Sunflower Expressions
Located in Eugene, OR
ph: (541) 607-9009

Questions?

 

How do I place a custom invitation order?

Because your order is customized and want to get as much info as possible to make the perfect invitation for you, we suggest calling in your order so that we can get all of the details correct. We will ask you to pick the paper colors, ribbon colors, wording, etc and then we create your product from there. We send you one complete invitation, exactly as specified, for your final approval. (make changes if you'd like) After the approval, we will start the production. We stay in email or phone contact at each step, so no need to worry! You can also email an order or question and we can call you when it's convenient for you.

How do I order Envelopments products from your website?

We are currently working on the shopping pages of our website, but until then you may call in your order and we will send you a Paypal invoice for payments. Please call (541)607-9009 or send an email to orders@mysunflowerexpressions.com

How do I purchase a sample?

Samples are available for any of the cards on our website. If you are interested in ordering a sample ($5 each including postage), send an email to orders@mysunflowerexpressions.com and give your name, address, phone number and the name of the invitation sample. Also include any changes you wish to see such as paper color, ribbon color, etc. We will send you a paypal invoice. When you place an order, the cost of the samples will be deducted from your invitation order.

 

When should I order my wedding invitations?

Invitations should be ordered at least three months before the wedding. All of your wedding details, such as date, time, approx. number of attendees and locations should be confirmed prior to placing your order.

When should I mail my invitations?

Typically, wedding invitations should be mailed 6-8 weeks prior to the response date for a formal function and 3 weeks prior for a very informal wedding.

A save the date card is typically sent anywhere from 3 to 12 months in advance of the wedding. It is not an actual invitation to the wedding, but it should include the pertinent information, such as the bride and groom's names, the wedding date and the location. For a wedding to which many people will be traveling, it is helpful to include suggested hotel names and numbers, as well as airline suggestions. You have a choice to add a magnet to the back for guests to place the cards at home as a reminder of the event.

Do envelopes come with my invitations?

Blank envelopes are included in the price for all invitations. Some invitations have inner & outer envelopes. Refer to the specific design for details. Your outer envelopes will be printed with your return address on the back. We will use the same font as the invitation unless otherwise stated by you. If you do not want the return address printed, please let us know. Your order will always include 5 extra envelopes (not invitations) because we know mistakes happen when addressing them.

Can I order a proof of my invitation?

After placing your order, an actual proof will be mailed to you, using your desired text and typestyle, paper and ribbon colors, etc. You will be able to see and feel the paper & materials before giving the final approval before production starts. This will be mailed within 1 week of your order. If there is a rush order, color photos can be emailed to speed the approval process.

How many invitations should I order?

We recommend that you order 10-20 more invitations than you think you need. You will need extra invitations for any mistakes and last minute additions to your guest list. It's also nice to save a few as keepsakes! Your order will always include 5 extra envelopes (not invitations) because we know mistakes happen when addressing them. To place a smaller additional order after your initial order has been completed, let us know how many more you need and we will get them to you as soon as possible (usually 1 week). Just email or call us!

Can I order less than 25 invitations?

Sure! You can order just a few or as many as you need! Most companies only sell in increments of 25. Why be forced to buy 75 when you really need 52? (Exception: Envelopment products have a minimum of 10 and increments of 10)

What is the proper way to stuff the invitations and enclosures into the envelope?

The invitation and enclosure cards are placed in the envelope in order of size and importance. The largest enclosure cards are placed closest to the invitation. When enclosure cards of the same size are used, the card that is most important for your guest to see would be placed on the top of the ensemble. When you place the invitation and enclosure cards into the envelope, they should all be facing toward you, so that when you remove them from the envelope, you are able to easily read all pieces of the ensemble. While holding the envelope so that you are looking at the back of it, we recommend that you stuff the envelope in the following order:
1. Invitation
2. Reply Envelope
3. Reply Card (tucked under reply envelope flap)

If you are using "double envelopes", you would place the invitation ensemble into the "inside" unsealed envelope. You would then write your guest's names on the front of this envelope. This envelope is then inserted into the "outside" gummed envelope. The front of the "inside" envelope should be facing you and inserted into the back of the "outside" envelope.

TIP: Take a sample of your entire invitation -- completely assembled -- to the post office to be weighed to ensure proper postage.

Will sales tax be added to my purchase?

Because of our location in Oregon, all orders placed within the United States are exempt from sales tax.

How long does it take to receive my order?

Orders generally take between 2-3 weeks, depending on size and complexity of your order. Need them faster? There may be an extra fee for this service- contact us for an exact quote. All orders are subject to material availability. The more time you give us, the greater the guarantee that your particular material will be in stock. In the event of a backorder, we will substitute similar coordinating available product.

When will I be billed for my order?

Since every order is customized, we require a 25% deposit, and the final payment is due at the time your invitations ship. If additions or credits are necessary, we will adjust your order total appropriately prior to shipping. To order, call (541) 607-9009 and we can take your payment information and order over the phone. You can also email your order and we will send you an invoice with payment choices. (Paypal, money orders, personal checks)

What is your privacy policy?

You will not be added to anyone else's mailing list. We do not exchange, share, nor offer any information about you to any other companies.

I love your invitations but I don’t see exactly what I want. Can you create a design for me?

Of course! We offer this custom service to our customers to create one-of-a-kind invitation for your special event. If you give us a general theme and ideas, we will work to create a special and unique invitation for you.
The cost will depend on materials and difficulty of your vision. Call us or contact us via email with as much info as you can, and we will give you a price quote on your custom designed invitations or cards.

Will my invitations come fully assembled?

Yes, all you need to do is address the envelopes (or done by us for an additional fee), insert rsvp card & envelope (if ordered) into outer envelope, stamp them, and mail.

Tip: Square envelopes cost more to ship. We suggest that you bring an assembled invitation to your Post Office to have the exact postage determined. It is also a good idea to have them hand-canceled instead of going through a postage machine.

What is your return policy in the event that I am not happy with my order?

Although this is extremely rare, if any changes to the order are necessary, contact My Sunflower Expressions as soon as possible. We will do our best to accommodate you. For example, if you changed your mind on the ribbon color after you received your order, we can replace the ribbon for you if you ship your order back (there is a charge for re-shipping & $25/hour production time) OR we can ship you new ribbon and instruct you how to change it out yourself. Contact us to see what we can do to make it right.

How much do you charge for shipping?

We typically use USPS or UPS to ship our products. Shipping prices for finished invitations are as follows:
$0-25 - $2
$26-100 - $10
$101-200 - $15
$201-400 - $20
$401- 600 - $25
$601 & up - $30

Samples have shipping costs included in the $5 fee.


In most cases, you may expect your order within 5-10 business days after you receive a shipment confirmation email. Express mail next day or second day is available at an additional fee (usually around $35) We are also able to ship to overseas and APO addresses. Feel free to contact us to obtain a shipping estimate. Please be sure to include a complete shipping address, the product number and the quantity of the item you are interested in purchasing.

"Thank you soooooo much for the lovely cards!! You are too fast and too good to be true!! They are just amazing! You know your client really well here. I can't wait to start using them :)"  Erica B.

 

Still have questions? Please contact us anytime! We look forward to hearing from you. Send us and email.

Copyright 2010 My Sunflower Expressions. All rights reserved.


 

 

 

 

My Sunflower Expressions
Located in Eugene, OR
ph: (541) 607-9009